Applied AI system · Specialty healthcare network
Cutting referral triage from days to hours across five clinics.
Time-to-decision
−75%
Urgent case SLA
< 1 hr
Clinics live
5 / 5
The problem
Every incoming referral was a mix of faxed PDFs, portal forms, and free-text notes. Triage nurses were the bottleneck, and urgent cases sat in the queue for days.
What we did
- 01
Built a structured intake pipeline that normalizes every referral into a common schema.
- 02
Layered a domain-tuned classifier for urgency, specialty, and completeness of documentation.
- 03
Kept clinicians in the loop with a review queue that lets them override and re-train.
The outcome
Time-to-decision dropped by 4×, urgent cases surface within the hour, and audit trails satisfy compliance without extra work.
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